Returns & Exchanges
At SHAPE wlb, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns on items in their original packaging. We aim to make your upgrade to premium tech completely risk-free and seamless.
Initiate Your Request
Log into your account or visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare the Hardware
Ensure the electronic device is factory reset, deactivated from any accounts, and placed in its original box with all cables and manuals included.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping carton, ensuring no old labels are visible.
Quality Inspection & Refund
Once our technicians verify the device's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing